Service quality & customer satisfaction of Singapore public transport.

Service quality & customer satisfaction of Singapore public transport.

This research seeks to examine the level of customer satisfaction in the public transport sector. It provides a guide for the public transport providers to know which are the factors that may be lacking in quality service. For the purpose of this research, we based our analysis on three mode of publ...

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Main Authors: Lee, Jane Wai Leng., Mak, Rebekah Suong Ern., Neo, Siok Cheng.
Other Authors: Lee, Pui Mun
Format: Final Year Project
Published: 2008
Subjects:
DRNTU::Business::Marketing::Customer services
Online Access:http://hdl.handle.net/10356/8503
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Institution: Nanyang Technological University
id sg-ntu-dr.10356-8503
record_format dspace
spelling sg-ntu-dr.10356-85032023-05-19T07:23:12Z Service quality & customer satisfaction of Singapore public transport. Lee, Jane Wai Leng. Mak, Rebekah Suong Ern. Neo, Siok Cheng. Lee, Pui Mun Nanyang Business School DRNTU::Business::Marketing::Customer services This research seeks to examine the level of customer satisfaction in the public transport sector. It provides a guide for the public transport providers to know which are the factors that may be lacking in quality service. For the purpose of this research, we based our analysis on three mode of public transport. They are buses, mass rapid transit (MRT) and taxis. Light Rail Transit (LRT) though is part of the public transport, is not included in this research. 2008-09-24T07:22:01Z 2008-09-24T07:22:01Z 2002 2002 Final Year Project (FYP) http://hdl.handle.net/10356/8503 Nanyang Technological University application/pdf
institution Nanyang Technological University
building NTU Library
continent Asia
country Singapore
Singapore
content_provider NTU Library
collection DR-NTU
topic DRNTU::Business::Marketing::Customer services
spellingShingle DRNTU::Business::Marketing::Customer services
Lee, Jane Wai Leng.
Mak, Rebekah Suong Ern.
Neo, Siok Cheng.
Service quality & customer satisfaction of Singapore public transport.
description This research seeks to examine the level of customer satisfaction in the public transport sector. It provides a guide for the public transport providers to know which are the factors that may be lacking in quality service. For the purpose of this research, we based our analysis on three mode of public transport. They are buses, mass rapid transit (MRT) and taxis. Light Rail Transit (LRT) though is part of the public transport, is not included in this research.
author2 Lee, Pui Mun
author_facet Lee, Pui Mun
Lee, Jane Wai Leng.
Mak, Rebekah Suong Ern.
Neo, Siok Cheng.
format Final Year Project
author Lee, Jane Wai Leng.
Mak, Rebekah Suong Ern.
Neo, Siok Cheng.
author_sort Lee, Jane Wai Leng.
title Service quality & customer satisfaction of Singapore public transport.
title_short Service quality & customer satisfaction of Singapore public transport.
title_full Service quality & customer satisfaction of Singapore public transport.
title_fullStr Service quality & customer satisfaction of Singapore public transport.
title_full_unstemmed Service quality & customer satisfaction of Singapore public transport.
title_sort service quality & customer satisfaction of singapore public transport.
publishDate 2008
url http://hdl.handle.net/10356/8503
_version_ 1772827359443943424

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