Service quality & customer satisfaction of Singapore public transport.

• Main Authors: Lee, Jane Wai Leng., Mak, Rebekah Suong Ern., Neo, Siok Cheng.
• Other Authors: Lee, Pui Mun
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Business::Marketing::Customer services
• Online Access: http://hdl.handle.net/10356/8503
• Institution: Nanyang Technological University

This research seeks to examine the level of customer satisfaction in the public transport sector. It provides a guide for the public transport providers to know which are the factors that may be lacking in quality service. For the purpose of this research, we based our analysis on three mode of publ...