Service quality & customer satisfaction of Singapore public transport.

• المؤلفون الرئيسيون: Lee, Jane Wai Leng., Mak, Rebekah Suong Ern., Neo, Siok Cheng.
• مؤلفون آخرون: Lee, Pui Mun
• التنسيق: Final Year Project
• منشور في: 2008
• الموضوعات: DRNTU::Business::Marketing::Customer services
• الوصول للمادة أونلاين: http://hdl.handle.net/10356/8503

This research seeks to examine the level of customer satisfaction in the public transport sector. It provides a guide for the public transport providers to know which are the factors that may be lacking in quality service. For the purpose of this research, we based our analysis on three mode of publ...