Evaluation of short message service using SERVPERF and perceived value

SERVPERF model and perceived value are used to evaluate the Short Message Service(SMS) in Singapore. The relationship explored include: 5 dimensions of service quality and perceived value vs customer satisfaction, customer satisfaction vs behavioural intentions, behavioural intentions vs extent of u...

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Bibliographic Details
Main Authors:	Ang, Katherine Siew Ling, Gan, Pei Yuke, Tay, Chai Cheng
Other Authors:	Tung, Lai Lai
Format:	Final Year Project
Published:	2008
Subjects:	DRNTU::Business::Information technology::Mobile commerce
Online Access:	http://hdl.handle.net/10356/8505
Tags:	Add Tag No Tags, Be the first to tag this record!
Institution:	Nanyang Technological University

id	sg-ntu-dr.10356-8505
record_format	dspace
spelling	sg-ntu-dr.10356-85052023-05-19T05:45:02Z Evaluation of short message service using SERVPERF and perceived value Ang, Katherine Siew Ling Gan, Pei Yuke Tay, Chai Cheng Tung, Lai Lai Nanyang Business School DRNTU::Business::Information technology::Mobile commerce SERVPERF model and perceived value are used to evaluate the Short Message Service(SMS) in Singapore. The relationship explored include: 5 dimensions of service quality and perceived value vs customer satisfaction, customer satisfaction vs behavioural intentions, behavioural intentions vs extent of usage. 2008-09-24T07:22:02Z 2008-09-24T07:22:02Z 2002 2002 Final Year Project (FYP) http://hdl.handle.net/10356/8505 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
topic	DRNTU::Business::Information technology::Mobile commerce
spellingShingle	DRNTU::Business::Information technology::Mobile commerce Ang, Katherine Siew Ling Gan, Pei Yuke Tay, Chai Cheng Evaluation of short message service using SERVPERF and perceived value
description	SERVPERF model and perceived value are used to evaluate the Short Message Service(SMS) in Singapore. The relationship explored include: 5 dimensions of service quality and perceived value vs customer satisfaction, customer satisfaction vs behavioural intentions, behavioural intentions vs extent of usage.
author2	Tung, Lai Lai
author_facet	Tung, Lai Lai Ang, Katherine Siew Ling Gan, Pei Yuke Tay, Chai Cheng
format	Final Year Project
author	Ang, Katherine Siew Ling Gan, Pei Yuke Tay, Chai Cheng
author_sort	Ang, Katherine Siew Ling
title	Evaluation of short message service using SERVPERF and perceived value
title_short	Evaluation of short message service using SERVPERF and perceived value
title_full	Evaluation of short message service using SERVPERF and perceived value
title_fullStr	Evaluation of short message service using SERVPERF and perceived value
title_full_unstemmed	Evaluation of short message service using SERVPERF and perceived value
title_sort	evaluation of short message service using servperf and perceived value
publishDate	2008
url	http://hdl.handle.net/10356/8505
_version_	1770566085775458304

Evaluation of short message service using SERVPERF and perceived value

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