Measurement of customer satisfaction with healthcare service quality in Singapore

An attempt to measure consumer satisfaction with Healthcare service quality in Singapore using a consumer satisfaction index. Secondary research extended to computation of a customer loss model on poor service.

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Bibliographic Details
Main Authors:	Loh, Xiang Hui, Gan, Sugene, Ng, Weiling
Other Authors:	Lee Pui Mun
Format:	Final Year Project
Published:	2008
Subjects:	DRNTU::Business::Marketing::Customer services
Online Access:	http://hdl.handle.net/10356/8660
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Institution:	Nanyang Technological University

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spelling	sg-ntu-dr.10356-86602023-05-19T03:30:07Z Measurement of customer satisfaction with healthcare service quality in Singapore Loh, Xiang Hui Gan, Sugene Ng, Weiling Lee Pui Mun Nanyang Business School DRNTU::Business::Marketing::Customer services An attempt to measure consumer satisfaction with Healthcare service quality in Singapore using a consumer satisfaction index. Secondary research extended to computation of a customer loss model on poor service. 2008-09-24T07:23:39Z 2008-09-24T07:23:39Z 2002 2002 Final Year Project (FYP) http://hdl.handle.net/10356/8660 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
topic	DRNTU::Business::Marketing::Customer services
spellingShingle	DRNTU::Business::Marketing::Customer services Loh, Xiang Hui Gan, Sugene Ng, Weiling Measurement of customer satisfaction with healthcare service quality in Singapore
description	An attempt to measure consumer satisfaction with Healthcare service quality in Singapore using a consumer satisfaction index. Secondary research extended to computation of a customer loss model on poor service.
author2	Lee Pui Mun
author_facet	Lee Pui Mun Loh, Xiang Hui Gan, Sugene Ng, Weiling
format	Final Year Project
author	Loh, Xiang Hui Gan, Sugene Ng, Weiling
author_sort	Loh, Xiang Hui
title	Measurement of customer satisfaction with healthcare service quality in Singapore
title_short	Measurement of customer satisfaction with healthcare service quality in Singapore
title_full	Measurement of customer satisfaction with healthcare service quality in Singapore
title_fullStr	Measurement of customer satisfaction with healthcare service quality in Singapore
title_full_unstemmed	Measurement of customer satisfaction with healthcare service quality in Singapore
title_sort	measurement of customer satisfaction with healthcare service quality in singapore
publishDate	2008
url	http://hdl.handle.net/10356/8660
_version_	1770563903035539456

Measurement of customer satisfaction with healthcare service quality in Singapore

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