Measurement of customer satisfaction with healthcare service quality in Singapore

• Main Authors: Loh, Xiang Hui, Gan, Sugene, Ng, Weiling
• Other Authors: Lee Pui Mun
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Business::Marketing::Customer services
• Online Access: http://hdl.handle.net/10356/8660
• Institution: Nanyang Technological University

An attempt to measure consumer satisfaction with Healthcare service quality in Singapore using a consumer satisfaction index. Secondary research extended to computation of a customer loss model on poor service.