Quality of online finanical services.
Today, with the increasing popularity of online financial services, there is a need to be able to identify the determinants that customers use to evaluate the online financial services that they are engaging in. This study attempted to extensively identify key quality attributes of the online financ...
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| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/8834 |
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| Institution: | Nanyang Technological University |
| Summary: | Today, with the increasing popularity of online financial services, there is a need to be able to identify the determinants that customers use to evaluate the online financial services that they are engaging in. This study attempted to extensively identify key quality attributes of the online financial services by analyzing the users’ perceptions and feedback. |
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