Quality of online finanical services.

• Main Authors: Kong, Rui Ye., Lee, Limin., Tay, Minyi.
• Other Authors: Lee, Pui Mun
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Business::Marketing::Customer services
• Online Access: http://hdl.handle.net/10356/8834
• Institution: Nanyang Technological University

Today, with the increasing popularity of online financial services, there is a need to be able to identify the determinants that customers use to evaluate the online financial services that they are engaging in. This study attempted to extensively identify key quality attributes of the online financ...