Business process reengineering of the IT helpdesk with ARIS Toolset Release 6.0 : the case of VLP company.

Business process reengineering of the IT helpdesk with ARIS Toolset Release 6.0 : the case of VLP company.

This is a real-life Business Process Reengineering (BPR) consultancy project conducted in a local firm. The objective was to reengineer the IT Helpdesk processes and monitor its processes using Balanced Scorecard (BSC). Kale’s BPR framework was adopted and the process was mapped using ARIS (Architec...

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Main Authors: Lee, Li Sze., Sim, Poh Len., Koh, Tze Kin.
Other Authors: Lee, Kenny Kwai Fong
Format: Final Year Project
Published: 2008
Subjects:
DRNTU::Business::Management::Organizational change
Online Access:http://hdl.handle.net/10356/8974
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Institution: Nanyang Technological University
id sg-ntu-dr.10356-8974
record_format dspace
spelling sg-ntu-dr.10356-89742023-05-19T05:41:39Z Business process reengineering of the IT helpdesk with ARIS Toolset Release 6.0 : the case of VLP company. Lee, Li Sze. Sim, Poh Len. Koh, Tze Kin. Lee, Kenny Kwai Fong Nanyang Business School DRNTU::Business::Management::Organizational change This is a real-life Business Process Reengineering (BPR) consultancy project conducted in a local firm. The objective was to reengineer the IT Helpdesk processes and monitor its processes using Balanced Scorecard (BSC). Kale’s BPR framework was adopted and the process was mapped using ARIS (Architecture of Information Integrated System) Toolset. 2008-09-24T07:27:16Z 2008-09-24T07:27:16Z 2003 2003 Final Year Project (FYP) http://hdl.handle.net/10356/8974 Nanyang Technological University application/pdf
institution Nanyang Technological University
building NTU Library
continent Asia
country Singapore
Singapore
content_provider NTU Library
collection DR-NTU
topic DRNTU::Business::Management::Organizational change
spellingShingle DRNTU::Business::Management::Organizational change
Lee, Li Sze.
Sim, Poh Len.
Koh, Tze Kin.
Business process reengineering of the IT helpdesk with ARIS Toolset Release 6.0 : the case of VLP company.
description This is a real-life Business Process Reengineering (BPR) consultancy project conducted in a local firm. The objective was to reengineer the IT Helpdesk processes and monitor its processes using Balanced Scorecard (BSC). Kale’s BPR framework was adopted and the process was mapped using ARIS (Architecture of Information Integrated System) Toolset.
author2 Lee, Kenny Kwai Fong
author_facet Lee, Kenny Kwai Fong
Lee, Li Sze.
Sim, Poh Len.
Koh, Tze Kin.
format Final Year Project
author Lee, Li Sze.
Sim, Poh Len.
Koh, Tze Kin.
author_sort Lee, Li Sze.
title Business process reengineering of the IT helpdesk with ARIS Toolset Release 6.0 : the case of VLP company.
title_short Business process reengineering of the IT helpdesk with ARIS Toolset Release 6.0 : the case of VLP company.
title_full Business process reengineering of the IT helpdesk with ARIS Toolset Release 6.0 : the case of VLP company.
title_fullStr Business process reengineering of the IT helpdesk with ARIS Toolset Release 6.0 : the case of VLP company.
title_full_unstemmed Business process reengineering of the IT helpdesk with ARIS Toolset Release 6.0 : the case of VLP company.
title_sort business process reengineering of the it helpdesk with aris toolset release 6.0 : the case of vlp company.
publishDate 2008
url http://hdl.handle.net/10356/8974
_version_ 1770565810850365440

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