Business process reengineering of the IT helpdesk with ARIS Toolset Release 6.0 : the case of VLP company.

• المؤلفون الرئيسيون: Lee, Li Sze., Sim, Poh Len., Koh, Tze Kin.
• مؤلفون آخرون: Lee, Kenny Kwai Fong
• التنسيق: Final Year Project
• منشور في: 2008
• الموضوعات: DRNTU::Business::Management::Organizational change
• الوصول للمادة أونلاين: http://hdl.handle.net/10356/8974

This is a real-life Business Process Reengineering (BPR) consultancy project conducted in a local firm. The objective was to reengineer the IT Helpdesk processes and monitor its processes using Balanced Scorecard (BSC). Kale’s BPR framework was adopted and the process was mapped using ARIS (Architec...