An investigation of customers’ intention to use self-collection services for last-mile delivery

Anchored on Innovation Diffusion Theory (IDT), this paper analyses customers' intention to use self-collection as a last-mile delivery method. Characteristics of innovation were hypothesised to be key factors influencing cus- tomers' intention to use self-collection services. Demographic...

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Main Authors: Yuen, Kum Fai, Wang, Xueqin, Ng, Wendy Li Ting, Wong, Yiik Diew
Other Authors: School of Civil and Environmental Engineering
Format: Article
Language:English
Published: 2018
Subjects:
Online Access:https://hdl.handle.net/10356/89986
http://hdl.handle.net/10220/46481
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Institution: Nanyang Technological University
Language: English
id sg-ntu-dr.10356-89986
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spelling sg-ntu-dr.10356-899862020-03-07T11:43:39Z An investigation of customers’ intention to use self-collection services for last-mile delivery Yuen, Kum Fai Wang, Xueqin Ng, Wendy Li Ting Wong, Yiik Diew School of Civil and Environmental Engineering Last-mile Delivery DRNTU::Engineering::Civil engineering Self-collection Anchored on Innovation Diffusion Theory (IDT), this paper analyses customers' intention to use self-collection as a last-mile delivery method. Characteristics of innovation were hypothesised to be key factors influencing cus- tomers' intention to use self-collection services. Demographic characteristics were also tested. Survey data were collected from 164 consumers located in Singapore and analysed using hierarchical regression analysis. The re- sults show that among the five key characteristics of innovation, relative advantage, compatibility and trialability positively influence customers' intention to use self-collection services. It is also found that the pre-eminent step to improve customers' intention is to integrate self-collection into consumers’ lifestyle, values and needs. In addition, self-collection services should be marketed in a manner that confers a clear advantage over other last-mile de- livery methods. This paper enriches the literature on IDT as well as the management and design of self-collection services for last-mile delivery. Accepted version 2018-10-30T09:17:05Z 2019-12-06T17:38:03Z 2018-10-30T09:17:05Z 2019-12-06T17:38:03Z 2018 Journal Article Yuen, K. F., Wang, X., Ng, L. T. W., & Wong, Y. D. (2018). An investigation of customers’ intention to use self-collection services for last-mile delivery. Transport Policy, 66, 1-8. doi:10.1016/j.tranpol.2018.03.001 0967-070X https://hdl.handle.net/10356/89986 http://hdl.handle.net/10220/46481 10.1016/j.tranpol.2018.03.001 en Transport Policy © 2018 Elsevier. This is the author created version of a work that has been peer reviewed and accepted for publication by Transport Policy, Elsevier. It incorporates referee’s comments but changes resulting from the publishing process, such as copyediting, structural formatting, may not be reflected in this document. The published version is available at: [http://dx.doi.org/10.1016/j.tranpol.2018.03.001]. 29 p. application/pdf
institution Nanyang Technological University
building NTU Library
country Singapore
collection DR-NTU
language English
topic Last-mile Delivery
DRNTU::Engineering::Civil engineering
Self-collection
spellingShingle Last-mile Delivery
DRNTU::Engineering::Civil engineering
Self-collection
Yuen, Kum Fai
Wang, Xueqin
Ng, Wendy Li Ting
Wong, Yiik Diew
An investigation of customers’ intention to use self-collection services for last-mile delivery
description Anchored on Innovation Diffusion Theory (IDT), this paper analyses customers' intention to use self-collection as a last-mile delivery method. Characteristics of innovation were hypothesised to be key factors influencing cus- tomers' intention to use self-collection services. Demographic characteristics were also tested. Survey data were collected from 164 consumers located in Singapore and analysed using hierarchical regression analysis. The re- sults show that among the five key characteristics of innovation, relative advantage, compatibility and trialability positively influence customers' intention to use self-collection services. It is also found that the pre-eminent step to improve customers' intention is to integrate self-collection into consumers’ lifestyle, values and needs. In addition, self-collection services should be marketed in a manner that confers a clear advantage over other last-mile de- livery methods. This paper enriches the literature on IDT as well as the management and design of self-collection services for last-mile delivery.
author2 School of Civil and Environmental Engineering
author_facet School of Civil and Environmental Engineering
Yuen, Kum Fai
Wang, Xueqin
Ng, Wendy Li Ting
Wong, Yiik Diew
format Article
author Yuen, Kum Fai
Wang, Xueqin
Ng, Wendy Li Ting
Wong, Yiik Diew
author_sort Yuen, Kum Fai
title An investigation of customers’ intention to use self-collection services for last-mile delivery
title_short An investigation of customers’ intention to use self-collection services for last-mile delivery
title_full An investigation of customers’ intention to use self-collection services for last-mile delivery
title_fullStr An investigation of customers’ intention to use self-collection services for last-mile delivery
title_full_unstemmed An investigation of customers’ intention to use self-collection services for last-mile delivery
title_sort investigation of customers’ intention to use self-collection services for last-mile delivery
publishDate 2018
url https://hdl.handle.net/10356/89986
http://hdl.handle.net/10220/46481
_version_ 1681041593129238528