An investigation of customers’ intention to use self-collection services for last-mile delivery

• المؤلفون الرئيسيون: Yuen, Kum Fai, Wang, Xueqin, Ng, Wendy Li Ting, Wong, Yiik Diew
• مؤلفون آخرون: School of Civil and Environmental Engineering
• التنسيق: مقال
• اللغة: English
• منشور في: 2018
• الموضوعات: Last-mile Delivery; DRNTU::Engineering::Civil engineering; Self-collection
• الوصول للمادة أونلاين: https://hdl.handle.net/10356/89986; http://hdl.handle.net/10220/46481

Anchored on Innovation Diffusion Theory (IDT), this paper analyses customers' intention to use self-collection as a last-mile delivery method. Characteristics of innovation were hypothesised to be key factors influencing cus- tomers' intention to use self-collection services. Demographic...