Creating a digital web based system for operational efficiency : the case of NTUC income

• Main Authors: Chan, Yin Ling, Fang, Lingyi, Lye, Hui Ying
• Other Authors: Sethi, Neerja
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Business::Accounting::Income
• Online Access: http://hdl.handle.net/10356/9667
• Institution: Nanyang Technological University

This paper presents a case study on NTUC Income’s Business Process Reengineering efforts and explores the reasons behind its resounding success.