Why consumers do not use phone banking in Singapore: an exploratory study.

• Main Authors: Chew, Jane Li Yun., Neo, Yin Chou., Toh, Pei Chyi.
• Other Authors: Gerrard, Philip
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Business::Finance::Banking
• Online Access: http://hdl.handle.net/10356/9681
• Institution: Nanyang Technological University

To identify the reasons why consumers do not use phone banking and explore the usage distribution of Phone banking in future.