Accessing service quality in university education.

Accessing service quality in university education.

This study seeks to explain the measurement of student satisfaction in university education, in particular NTU. The objective of this paper is to compare the two measurements of service quality, SERVPERF and SERVPEX, to determine which scale would be a better measurement in university education and...

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Bibliographic Details
Main Authors: Koh, Pamela Si Jia., Lim, Aileen Chiu Ling., Wang, Ying.
Other Authors: Park, Donghyun
Format: Final Year Project
Published: 2008
Subjects:
DRNTU::Business::Information technology
Online Access:http://hdl.handle.net/10356/9692
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Institution: Nanyang Technological University
Description
Summary:This study seeks to explain the measurement of student satisfaction in university education, in particular NTU. The objective of this paper is to compare the two measurements of service quality, SERVPERF and SERVPEX, to determine which scale would be a better measurement in university education and the underlying factors in student satisfaction.

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