Accessing service quality in university education.

This study seeks to explain the measurement of student satisfaction in university education, in particular NTU. The objective of this paper is to compare the two measurements of service quality, SERVPERF and SERVPEX, to determine which scale would be a better measurement in university education and...

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Bibliographic Details
Main Authors:	Koh, Pamela Si Jia., Lim, Aileen Chiu Ling., Wang, Ying.
Other Authors:	Park, Donghyun
Format:	Final Year Project
Published:	2008
Subjects:	DRNTU::Business::Information technology
Online Access:	http://hdl.handle.net/10356/9692
Tags:	Add Tag No Tags, Be the first to tag this record!
Institution:	Nanyang Technological University

id	sg-ntu-dr.10356-9692
record_format	dspace
spelling	sg-ntu-dr.10356-96922023-05-19T03:30:06Z Accessing service quality in university education. Koh, Pamela Si Jia. Lim, Aileen Chiu Ling. Wang, Ying. Park, Donghyun Nanyang Business School DRNTU::Business::Information technology This study seeks to explain the measurement of student satisfaction in university education, in particular NTU. The objective of this paper is to compare the two measurements of service quality, SERVPERF and SERVPEX, to determine which scale would be a better measurement in university education and the underlying factors in student satisfaction. 2008-09-24T07:35:08Z 2008-09-24T07:35:08Z 2005 2005 Final Year Project (FYP) http://hdl.handle.net/10356/9692 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
topic	DRNTU::Business::Information technology
spellingShingle	DRNTU::Business::Information technology Koh, Pamela Si Jia. Lim, Aileen Chiu Ling. Wang, Ying. Accessing service quality in university education.
description	This study seeks to explain the measurement of student satisfaction in university education, in particular NTU. The objective of this paper is to compare the two measurements of service quality, SERVPERF and SERVPEX, to determine which scale would be a better measurement in university education and the underlying factors in student satisfaction.
author2	Park, Donghyun
author_facet	Park, Donghyun Koh, Pamela Si Jia. Lim, Aileen Chiu Ling. Wang, Ying.
format	Final Year Project
author	Koh, Pamela Si Jia. Lim, Aileen Chiu Ling. Wang, Ying.
author_sort	Koh, Pamela Si Jia.
title	Accessing service quality in university education.
title_short	Accessing service quality in university education.
title_full	Accessing service quality in university education.
title_fullStr	Accessing service quality in university education.
title_full_unstemmed	Accessing service quality in university education.
title_sort	accessing service quality in university education.
publishDate	2008
url	http://hdl.handle.net/10356/9692
_version_	1770565242350206976

Accessing service quality in university education.

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