Accessing service quality in university education.

• Main Authors: Koh, Pamela Si Jia., Lim, Aileen Chiu Ling., Wang, Ying.
• Other Authors: Park, Donghyun
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Business::Information technology
• Online Access: http://hdl.handle.net/10356/9692
• Institution: Nanyang Technological University

This study seeks to explain the measurement of student satisfaction in university education, in particular NTU. The objective of this paper is to compare the two measurements of service quality, SERVPERF and SERVPEX, to determine which scale would be a better measurement in university education and...