Analysis of gap 1 in Hotel Inter-Continental
The project explores possible differences in the guests' expectations and management's perceptions in Hotel Inter-Continental. Differing expectations between leisure and business travellers are also explored. After careful analysis of the results, we conclude that there is a positive Gap 1...
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| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/9717 |
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| Institution: | Nanyang Technological University |
| Summary: | The project explores possible differences in the guests' expectations and management's perceptions in Hotel Inter-Continental. Differing expectations between leisure and business travellers are also explored. After careful analysis of the results, we conclude that there is a positive Gap 1 and management's perceptions are higher than customers' expectations. |
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