Analysis of gap 1 in Hotel Inter-Continental
The project explores possible differences in the guests' expectations and management's perceptions in Hotel Inter-Continental. Differing expectations between leisure and business travellers are also explored. After careful analysis of the results, we conclude that there is a positive Gap 1...
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2008
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| Online Access: | http://hdl.handle.net/10356/9717 |
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sg-ntu-dr.10356-97172023-05-19T03:30:02Z Analysis of gap 1 in Hotel Inter-Continental Ee, Celine Seet Ling Tan, Puay Jean Teo, Gary Khong Hui Lee, Joyce Suet Lin Nanyang Business School DRNTU::Business::Industries and labor The project explores possible differences in the guests' expectations and management's perceptions in Hotel Inter-Continental. Differing expectations between leisure and business travellers are also explored. After careful analysis of the results, we conclude that there is a positive Gap 1 and management's perceptions are higher than customers' expectations. 2008-09-24T07:35:23Z 2008-09-24T07:35:23Z 2000 2000 Final Year Project (FYP) http://hdl.handle.net/10356/9717 Nanyang Technological University application/pdf |
| institution |
Nanyang Technological University |
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NTU Library |
| continent |
Asia |
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Singapore Singapore |
| content_provider |
NTU Library |
| collection |
DR-NTU |
| topic |
DRNTU::Business::Industries and labor |
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DRNTU::Business::Industries and labor Ee, Celine Seet Ling Tan, Puay Jean Teo, Gary Khong Hui Analysis of gap 1 in Hotel Inter-Continental |
| description |
The project explores possible differences in the guests' expectations and management's perceptions in Hotel Inter-Continental. Differing expectations between leisure and business travellers are also explored. After careful analysis of the results, we conclude that there is a positive Gap 1 and management's perceptions are higher than customers' expectations. |
| author2 |
Lee, Joyce Suet Lin |
| author_facet |
Lee, Joyce Suet Lin Ee, Celine Seet Ling Tan, Puay Jean Teo, Gary Khong Hui |
| format |
Final Year Project |
| author |
Ee, Celine Seet Ling Tan, Puay Jean Teo, Gary Khong Hui |
| author_sort |
Ee, Celine Seet Ling |
| title |
Analysis of gap 1 in Hotel Inter-Continental |
| title_short |
Analysis of gap 1 in Hotel Inter-Continental |
| title_full |
Analysis of gap 1 in Hotel Inter-Continental |
| title_fullStr |
Analysis of gap 1 in Hotel Inter-Continental |
| title_full_unstemmed |
Analysis of gap 1 in Hotel Inter-Continental |
| title_sort |
analysis of gap 1 in hotel inter-continental |
| publishDate |
2008 |
| url |
http://hdl.handle.net/10356/9717 |
| _version_ |
1770567128676564992 |