Analysis of gap 1 in Hotel Inter-Continental

• Main Authors: Ee, Celine Seet Ling, Tan, Puay Jean, Teo, Gary Khong Hui
• Other Authors: Lee, Joyce Suet Lin
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Business::Industries and labor
• Online Access: http://hdl.handle.net/10356/9717
• Institution: Nanyang Technological University

The project explores possible differences in the guests' expectations and management's perceptions in Hotel Inter-Continental. Differing expectations between leisure and business travellers are also explored. After careful analysis of the results, we conclude that there is a positive Gap 1...