Exploratory research on tour packages : comparison of service quality of tour packages by regional and budget airlines

Exploratory research on tour packages : comparison of service quality of tour packages by regional and budget airlines

An exploratory research to establish a link between the SERVQUAL model and the different components of a tour package. The research will investigate the differences in travelers’ expectations and perceptions for a tour package offered by budget or regional airlines, and identify the important attrib...

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Main Authors: Cai, Jialing, Huang, Junyan, Koh, Pei Jia
Other Authors: Koh, Siew Kuan
Format: Final Year Project
Published: 2008
Subjects:
DRNTU::Business::Industries and labor
Online Access:http://hdl.handle.net/10356/9856
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Institution: Nanyang Technological University
id sg-ntu-dr.10356-9856
record_format dspace
spelling sg-ntu-dr.10356-98562023-05-19T05:41:37Z Exploratory research on tour packages : comparison of service quality of tour packages by regional and budget airlines Cai, Jialing Huang, Junyan Koh, Pei Jia Koh, Siew Kuan Nanyang Business School DRNTU::Business::Industries and labor An exploratory research to establish a link between the SERVQUAL model and the different components of a tour package. The research will investigate the differences in travelers’ expectations and perceptions for a tour package offered by budget or regional airlines, and identify the important attributes when choosing a tour package. 2008-09-24T07:37:07Z 2008-09-24T07:37:07Z 2005 2005 Final Year Project (FYP) http://hdl.handle.net/10356/9856 Nanyang Technological University application/pdf
institution Nanyang Technological University
building NTU Library
continent Asia
country Singapore
Singapore
content_provider NTU Library
collection DR-NTU
topic DRNTU::Business::Industries and labor
spellingShingle DRNTU::Business::Industries and labor
Cai, Jialing
Huang, Junyan
Koh, Pei Jia
Exploratory research on tour packages : comparison of service quality of tour packages by regional and budget airlines
description An exploratory research to establish a link between the SERVQUAL model and the different components of a tour package. The research will investigate the differences in travelers’ expectations and perceptions for a tour package offered by budget or regional airlines, and identify the important attributes when choosing a tour package.
author2 Koh, Siew Kuan
author_facet Koh, Siew Kuan
Cai, Jialing
Huang, Junyan
Koh, Pei Jia
format Final Year Project
author Cai, Jialing
Huang, Junyan
Koh, Pei Jia
author_sort Cai, Jialing
title Exploratory research on tour packages : comparison of service quality of tour packages by regional and budget airlines
title_short Exploratory research on tour packages : comparison of service quality of tour packages by regional and budget airlines
title_full Exploratory research on tour packages : comparison of service quality of tour packages by regional and budget airlines
title_fullStr Exploratory research on tour packages : comparison of service quality of tour packages by regional and budget airlines
title_full_unstemmed Exploratory research on tour packages : comparison of service quality of tour packages by regional and budget airlines
title_sort exploratory research on tour packages : comparison of service quality of tour packages by regional and budget airlines
publishDate 2008
url http://hdl.handle.net/10356/9856
_version_ 1770567588163616768

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