Exploratory research on tour packages : comparison of service quality of tour packages by regional and budget airlines
An exploratory research to establish a link between the SERVQUAL model and the different components of a tour package. The research will investigate the differences in travelers’ expectations and perceptions for a tour package offered by budget or regional airlines, and identify the important attrib...
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| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/9856 |
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| Institution: | Nanyang Technological University |