Service quality, customer satisfaction and customer loyalty : an SMRT perspective.

An analysis of the relationships between service quality and customer satisfaction, as well as customer satisfaction and customer loyalty, using the Singapore Mass Rapid Transit System (SMRT) as a case study.

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Bibliographic Details
Main Authors:	Chan, Huah Jer., Chua, Ai Teng., Heng, Yih Wei.
Other Authors:	Nanyang Business School
Format:	Final Year Project
Published:	2008
Subjects:	DRNTU::Business::Marketing::Customer services
Online Access:	http://hdl.handle.net/10356/9883
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Institution:	Nanyang Technological University

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record_format	dspace
spelling	sg-ntu-dr.10356-98832023-05-19T06:16:16Z Service quality, customer satisfaction and customer loyalty : an SMRT perspective. Chan, Huah Jer. Chua, Ai Teng. Heng, Yih Wei. Nanyang Business School DRNTU::Business::Marketing::Customer services An analysis of the relationships between service quality and customer satisfaction, as well as customer satisfaction and customer loyalty, using the Singapore Mass Rapid Transit System (SMRT) as a case study. 2008-09-24T07:37:25Z 2008-09-24T07:37:25Z 2000 2000 Final Year Project (FYP) http://hdl.handle.net/10356/9883 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
topic	DRNTU::Business::Marketing::Customer services
spellingShingle	DRNTU::Business::Marketing::Customer services Chan, Huah Jer. Chua, Ai Teng. Heng, Yih Wei. Service quality, customer satisfaction and customer loyalty : an SMRT perspective.
description	An analysis of the relationships between service quality and customer satisfaction, as well as customer satisfaction and customer loyalty, using the Singapore Mass Rapid Transit System (SMRT) as a case study.
author2	Nanyang Business School
author_facet	Nanyang Business School Chan, Huah Jer. Chua, Ai Teng. Heng, Yih Wei.
format	Final Year Project
author	Chan, Huah Jer. Chua, Ai Teng. Heng, Yih Wei.
author_sort	Chan, Huah Jer.
title	Service quality, customer satisfaction and customer loyalty : an SMRT perspective.
title_short	Service quality, customer satisfaction and customer loyalty : an SMRT perspective.
title_full	Service quality, customer satisfaction and customer loyalty : an SMRT perspective.
title_fullStr	Service quality, customer satisfaction and customer loyalty : an SMRT perspective.
title_full_unstemmed	Service quality, customer satisfaction and customer loyalty : an SMRT perspective.
title_sort	service quality, customer satisfaction and customer loyalty : an smrt perspective.
publishDate	2008
url	http://hdl.handle.net/10356/9883
_version_	1770567655328055296

Service quality, customer satisfaction and customer loyalty : an SMRT perspective.

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