Client strategies in vendor transition : a threat balancing perspective

• Main Authors: Chua, Cecil Eng Huang, Lim, Wee-Kiat, Soh, Christina, Sia, Siew Kien
• Other Authors: Nanyang Business School
• Format: Article
• Language: English
• Published: 2013
• Online Access: https://hdl.handle.net/10356/99357; http://hdl.handle.net/10220/17294
• Institution: Nanyang Technological University

Many outsourcing contracts are expiring, and vendor transition is an increasing concern. This paper attempts to develop guidelines for vendor transition by applying balance of threat theory, which suggests a client organization should pursue either a “soft” or “hard” balancing strategy, depending on...