Customer satisfaction in taxi industry.

• Main Authors: Ker, Edwin., Tan, Hong Yong., Wong, Yoke Yee.
• Other Authors: Wu, Yuan
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Business::Industries and labor
• Online Access: http://hdl.handle.net/10356/9952
• Institution: Nanyang Technological University

This research seeks to examine the level of customer satisfaction in the Singapore Taxi Industry. It provides a guide for taxi operators to know which are the factors that may be lacking in the provision of quality service.