Alleviating the burden of emotional labor : the role of social sharing
Difficult customer interactions cause service employees to experience negative emotions and to engage in emotional labor. The present laboratory study examined whether social sharing (i.e., talking about an emotionally arousing work event with one’s coworkers) can attenuate the residual anger linger...
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| Main Authors: | , , , , |
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| Other Authors: | |
| Format: | Article |
| Language: | English |
| Published: |
2013
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| Subjects: | |
| Online Access: | https://hdl.handle.net/10356/99930 http://hdl.handle.net/10220/17259 |
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| Institution: | Nanyang Technological University |
| Language: | English |