Alleviating the burden of emotional labor : the role of social sharing
Difficult customer interactions cause service employees to experience negative emotions and to engage in emotional labor. The present laboratory study examined whether social sharing (i.e., talking about an emotionally arousing work event with one’s coworkers) can attenuate the residual anger linger...
Saved in:
Main Authors: | Wang, L., Jones, K. S., McCance, A. S., Nye, C. D., Chiu, Chi-yue |
---|---|
Other Authors: | Nanyang Business School |
Format: | Article |
Language: | English |
Published: |
2013
|
Subjects: | |
Online Access: | https://hdl.handle.net/10356/99930 http://hdl.handle.net/10220/17259 |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Institution: | Nanyang Technological University |
Language: | English |
Similar Items
-
Does knowledge base compatibility help or hurt knowledge sharing between suppliers in coopetition? The role of customer participation
by: Ho, Hillbun Dixon, et al.
Published: (2014) -
Corporate social reporting in Singapore.
by: Ong, Wei Han., et al.
Published: (2008) -
Poverty, poverty alleviation and social disadvantage in Singapore
by: Chew, Soon Beng, et al.
Published: (2015) -
Understanding Public Relations in the 'Sharing Economy'
by: GREGORY, Anne, et al.
Published: (2017) -
The role of relationship marketing in the financial service industry : case study of a financial consultancy firm.
by: Lew, Mi Fon., et al.
Published: (2009)