The effects of service recovery on consumer satisfaction: A comparison between complainants and non-complainants
10.1108/08876040610657039
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sg-nus-scholar.10635-1147212015-01-07T11:30:02Z The effects of service recovery on consumer satisfaction: A comparison between complainants and non-complainants Kau, A.-K. Loh, E.W.-Y. NUS ENTREPRENEURSHIP CENTRE Complaints Customer satisfaction 10.1108/08876040610657039 Journal of Services Marketing 20 2 101-111 2014-12-02T08:59:28Z 2014-12-02T08:59:28Z 2006 Article Kau, A.-K.,Loh, E.W.-Y. (2006). The effects of service recovery on consumer satisfaction: A comparison between complainants and non-complainants. Journal of Services Marketing 20 (2) : 101-111. ScholarBank@NUS Repository. <a href="https://doi.org/10.1108/08876040610657039" target="_blank">https://doi.org/10.1108/08876040610657039</a> 08876045 http://scholarbank.nus.edu.sg/handle/10635/114721 NOT_IN_WOS Scopus |
| institution |
National University of Singapore |
| building |
NUS Library |
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Singapore |
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ScholarBank@NUS |
| topic |
Complaints Customer satisfaction |
| spellingShingle |
Complaints Customer satisfaction Kau, A.-K. Loh, E.W.-Y. The effects of service recovery on consumer satisfaction: A comparison between complainants and non-complainants |
| description |
10.1108/08876040610657039 |
| author2 |
NUS ENTREPRENEURSHIP CENTRE |
| author_facet |
NUS ENTREPRENEURSHIP CENTRE Kau, A.-K. Loh, E.W.-Y. |
| format |
Article |
| author |
Kau, A.-K. Loh, E.W.-Y. |
| author_sort |
Kau, A.-K. |
| title |
The effects of service recovery on consumer satisfaction: A comparison between complainants and non-complainants |
| title_short |
The effects of service recovery on consumer satisfaction: A comparison between complainants and non-complainants |
| title_full |
The effects of service recovery on consumer satisfaction: A comparison between complainants and non-complainants |
| title_fullStr |
The effects of service recovery on consumer satisfaction: A comparison between complainants and non-complainants |
| title_full_unstemmed |
The effects of service recovery on consumer satisfaction: A comparison between complainants and non-complainants |
| title_sort |
effects of service recovery on consumer satisfaction: a comparison between complainants and non-complainants |
| publishDate |
2014 |
| url |
http://scholarbank.nus.edu.sg/handle/10635/114721 |
| _version_ |
1681094875546648576 |