The effects of service recovery on consumer satisfaction: A comparison between complainants and non-complainants
10.1108/08876040610657039
Saved in:
Main Authors: | Kau, A.-K., Loh, E.W.-Y. |
---|---|
Other Authors: | NUS ENTREPRENEURSHIP CENTRE |
Format: | Article |
Published: |
2014
|
Subjects: | |
Online Access: | http://scholarbank.nus.edu.sg/handle/10635/114721 |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Institution: | National University of Singapore |
Similar Items
-
Effects of Grit on Academic Goal Pursuit: Role of Complaining Behaviours
by: CHEW SEET LEEI
Published: (2018) -
Why Do Patients Complain? A Primary Health Care Study
by: Lim, H.C., et al.
Published: (2012) -
Why Do Patients Complain? A Primary Health Care Study
by: Lim, H.C., et al.
Published: (2016) -
Matching service failures and recovery options toward satisfaction
by: Cantor, Victor John M., et al.
Published: (2019) -
Consumer complaining to firms : the determinants of channel choice
by: Wirtz, Jochen, et al.
Published: (2018)