The effects of service recovery on consumer satisfaction: A comparison between complainants and non-complainants

10.1108/08876040610657039

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Bibliographic Details
Main Authors:	Kau, A.-K., Loh, E.W.-Y.
Other Authors:	NUS ENTREPRENEURSHIP CENTRE
Format:	Article
Published:	2014
Subjects:	Complaints Customer satisfaction
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/114721
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Institution:	National University of Singapore

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