The spillover effect of customer (Dis)satisfaction on interdependent companies: A study in China mobile phone industry

The spillover effect of customer (Dis)satisfaction on interdependent companies: A study in China mobile phone industry

Master's

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Bibliographic Details
Main Author: XING YUFENG
Other Authors: INDUSTRIAL & SYSTEMS ENGINEERING
Format: Theses and Dissertations
Language:English
Published: 2010
Subjects:
spillover effect, perceived quality, perceived value, customer satisfaction, customer loyalty, mobile phone industry
Online Access:http://scholarbank.nus.edu.sg/handle/10635/13213
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Institution: National University of Singapore
Language: English
id sg-nus-scholar.10635-13213
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spelling sg-nus-scholar.10635-132132015-01-06T07:18:55Z The spillover effect of customer (Dis)satisfaction on interdependent companies: A study in China mobile phone industry XING YUFENG INDUSTRIAL & SYSTEMS ENGINEERING CHAI KAH HIN ANG BENG WAH spillover effect, perceived quality, perceived value, customer satisfaction, customer loyalty, mobile phone industry Master's MASTER OF ENGINEERING 2010-04-08T10:31:00Z 2010-04-08T10:31:00Z 2008-03-24 Thesis XING YUFENG (2008-03-24). The spillover effect of customer (Dis)satisfaction on interdependent companies: A study in China mobile phone industry. ScholarBank@NUS Repository. http://scholarbank.nus.edu.sg/handle/10635/13213 NOT_IN_WOS en
institution National University of Singapore
building NUS Library
country Singapore
collection ScholarBank@NUS
language English
topic spillover effect, perceived quality, perceived value, customer satisfaction, customer loyalty, mobile phone industry
spellingShingle spillover effect, perceived quality, perceived value, customer satisfaction, customer loyalty, mobile phone industry
XING YUFENG
The spillover effect of customer (Dis)satisfaction on interdependent companies: A study in China mobile phone industry
description Master's
author2 INDUSTRIAL & SYSTEMS ENGINEERING
author_facet INDUSTRIAL & SYSTEMS ENGINEERING
XING YUFENG
format Theses and Dissertations
author XING YUFENG
author_sort XING YUFENG
title The spillover effect of customer (Dis)satisfaction on interdependent companies: A study in China mobile phone industry
title_short The spillover effect of customer (Dis)satisfaction on interdependent companies: A study in China mobile phone industry
title_full The spillover effect of customer (Dis)satisfaction on interdependent companies: A study in China mobile phone industry
title_fullStr The spillover effect of customer (Dis)satisfaction on interdependent companies: A study in China mobile phone industry
title_full_unstemmed The spillover effect of customer (Dis)satisfaction on interdependent companies: A study in China mobile phone industry
title_sort spillover effect of customer (dis)satisfaction on interdependent companies: a study in china mobile phone industry
publishDate 2010
url http://scholarbank.nus.edu.sg/handle/10635/13213
_version_ 1681078819308437504

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