The spillover effect of customer (Dis)satisfaction on interdependent companies: A study in China mobile phone industry
Master's
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Main Author: | XING YUFENG |
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Other Authors: | INDUSTRIAL & SYSTEMS ENGINEERING |
Format: | Theses and Dissertations |
Language: | English |
Published: |
2010
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Subjects: | |
Online Access: | http://scholarbank.nus.edu.sg/handle/10635/13213 |
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Institution: | National University of Singapore |
Language: | English |
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