Analyzing service quality via QFD and SERVQUAL: Applications in accommodation services and distance learning

Master's

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Bibliographic Details
Main Author:	ZHANG YU
Other Authors:	INDUSTRIAL & SYSTEMS ENGINEERING
Format:	Theses and Dissertations
Language:	English
Published:	2010
Subjects:	Service Quality, Quality Function Deployment, SERVQUAL, Fuzzy Set Theory, Accommodation Services, Distance Learning
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/13584
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Institution:	National University of Singapore
Language:	English

id	sg-nus-scholar.10635-13584
record_format	dspace
spelling	sg-nus-scholar.10635-135842015-01-29T18:19:43Z Analyzing service quality via QFD and SERVQUAL: Applications in accommodation services and distance learning ZHANG YU INDUSTRIAL & SYSTEMS ENGINEERING TAN KAY CHUAN Service Quality, Quality Function Deployment, SERVQUAL, Fuzzy Set Theory, Accommodation Services, Distance Learning Master's MASTER OF ENGINEERING 2010-04-08T10:34:28Z 2010-04-08T10:34:28Z 2004-03-04 Thesis ZHANG YU (2004-03-04). Analyzing service quality via QFD and SERVQUAL: Applications in accommodation services and distance learning. ScholarBank@NUS Repository. http://scholarbank.nus.edu.sg/handle/10635/13584 NOT_IN_WOS en
institution	National University of Singapore
building	NUS Library
country	Singapore
collection	ScholarBank@NUS
language	English
topic	Service Quality, Quality Function Deployment, SERVQUAL, Fuzzy Set Theory, Accommodation Services, Distance Learning
spellingShingle	Service Quality, Quality Function Deployment, SERVQUAL, Fuzzy Set Theory, Accommodation Services, Distance Learning ZHANG YU Analyzing service quality via QFD and SERVQUAL: Applications in accommodation services and distance learning
description	Master's
author2	INDUSTRIAL & SYSTEMS ENGINEERING
author_facet	INDUSTRIAL & SYSTEMS ENGINEERING ZHANG YU
format	Theses and Dissertations
author	ZHANG YU
author_sort	ZHANG YU
title	Analyzing service quality via QFD and SERVQUAL: Applications in accommodation services and distance learning
title_short	Analyzing service quality via QFD and SERVQUAL: Applications in accommodation services and distance learning
title_full	Analyzing service quality via QFD and SERVQUAL: Applications in accommodation services and distance learning
title_fullStr	Analyzing service quality via QFD and SERVQUAL: Applications in accommodation services and distance learning
title_full_unstemmed	Analyzing service quality via QFD and SERVQUAL: Applications in accommodation services and distance learning
title_sort	analyzing service quality via qfd and servqual: applications in accommodation services and distance learning
publishDate	2010
url	http://scholarbank.nus.edu.sg/handle/10635/13584
_version_	1681078882757771264

Analyzing service quality via QFD and SERVQUAL: Applications in accommodation services and distance learning

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