Analyzing service quality via QFD and SERVQUAL: Applications in accommodation services and distance learning

Master's

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Bibliographic Details
Main Author:	ZHANG YU
Other Authors:	INDUSTRIAL & SYSTEMS ENGINEERING
Format:	Theses and Dissertations
Language:	English
Published:	2010
Subjects:	Service Quality, Quality Function Deployment, SERVQUAL, Fuzzy Set Theory, Accommodation Services, Distance Learning
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/13584
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Institution:	National University of Singapore
Language:	English

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