Development of a service quality measurement scale for airline passenger services

Working Paper Series (National University of Singapore. Faculty of Business Administration); 1995-016

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Bibliographic Details
Main Authors: Wirtz, Jochen, Shamdasani, Prem N.
Other Authors: MARKETING
Format: Working Paper/Technical Report
Published: 2018
Online Access:http://scholarbank.nus.edu.sg/handle/10635/140045
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Institution: National University of Singapore
Description
Summary:Working Paper Series (National University of Singapore. Faculty of Business Administration); 1995-016