Development of a service quality measurement scale for airline passenger services

Working Paper Series (National University of Singapore. Faculty of Business Administration); 1995-016

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Bibliographic Details
Main Authors:	Wirtz, Jochen, Shamdasani, Prem N.
Other Authors:	MARKETING
Format:	Working Paper/Technical Report
Published:	2018
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/140045
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Institution:	National University of Singapore

id	sg-nus-scholar.10635-140045
record_format	dspace
spelling	sg-nus-scholar.10635-1400452019-04-23T08:58:20Z Development of a service quality measurement scale for airline passenger services Wirtz, Jochen Shamdasani, Prem N. MARKETING Working Paper Series (National University of Singapore. Faculty of Business Administration); 1995-016 1-19 2018-04-18T06:40:24Z 2018-04-18T06:40:24Z 1995-10 Working Paper/Technical Report Wirtz, Jochen, Shamdasani, Prem N. (1995-10). Development of a service quality measurement scale for airline passenger services. Working Paper Series (National University of Singapore. Faculty of Business Administration); 1995-016 : 1-19. ScholarBank@NUS Repository. http://scholarbank.nus.edu.sg/handle/10635/140045 Working Paper Series; 1995-016
institution	National University of Singapore
building	NUS Library
country	Singapore
collection	ScholarBank@NUS
description	Working Paper Series (National University of Singapore. Faculty of Business Administration); 1995-016
author2	MARKETING
author_facet	MARKETING Wirtz, Jochen Shamdasani, Prem N.
format	Working Paper/Technical Report
author	Wirtz, Jochen Shamdasani, Prem N.
spellingShingle	Wirtz, Jochen Shamdasani, Prem N. Development of a service quality measurement scale for airline passenger services
author_sort	Wirtz, Jochen
title	Development of a service quality measurement scale for airline passenger services
title_short	Development of a service quality measurement scale for airline passenger services
title_full	Development of a service quality measurement scale for airline passenger services
title_fullStr	Development of a service quality measurement scale for airline passenger services
title_full_unstemmed	Development of a service quality measurement scale for airline passenger services
title_sort	development of a service quality measurement scale for airline passenger services
publishDate	2018
url	http://scholarbank.nus.edu.sg/handle/10635/140045
_version_	1681097934456750080

Development of a service quality measurement scale for airline passenger services

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