Selecting appropriate customer satisfaction measures : first steps towards a normative framework

Research Paper Series (National University of Singapore. Faculty of Business Administration); 1997-032

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Bibliographic Details
Main Authors:	Wirtz, Jochen, Lee, Meng Chung
Other Authors:	MARKETING
Format:	Working Paper/Technical Report
Published:	2018
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/140121
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Institution:	National University of Singapore

id	sg-nus-scholar.10635-140121
record_format	dspace
spelling	sg-nus-scholar.10635-1401212019-04-23T08:58:20Z Selecting appropriate customer satisfaction measures : first steps towards a normative framework Wirtz, Jochen Lee, Meng Chung MARKETING Research Paper Series (National University of Singapore. Faculty of Business Administration); 1997-032 1-34 2018-04-18T07:59:46Z 2018-04-18T07:59:46Z 1997-06 Working Paper/Technical Report Wirtz, Jochen, Lee, Meng Chung (1997-06). Selecting appropriate customer satisfaction measures : first steps towards a normative framework. Research Paper Series (National University of Singapore. Faculty of Business Administration); 1997-032 : 1-34. ScholarBank@NUS Repository. http://scholarbank.nus.edu.sg/handle/10635/140121 Research Paper Series; 1997-032
institution	National University of Singapore
building	NUS Library
country	Singapore
collection	ScholarBank@NUS
description	Research Paper Series (National University of Singapore. Faculty of Business Administration); 1997-032
author2	MARKETING
author_facet	MARKETING Wirtz, Jochen Lee, Meng Chung
format	Working Paper/Technical Report
author	Wirtz, Jochen Lee, Meng Chung
spellingShingle	Wirtz, Jochen Lee, Meng Chung Selecting appropriate customer satisfaction measures : first steps towards a normative framework
author_sort	Wirtz, Jochen
title	Selecting appropriate customer satisfaction measures : first steps towards a normative framework
title_short	Selecting appropriate customer satisfaction measures : first steps towards a normative framework
title_full	Selecting appropriate customer satisfaction measures : first steps towards a normative framework
title_fullStr	Selecting appropriate customer satisfaction measures : first steps towards a normative framework
title_full_unstemmed	Selecting appropriate customer satisfaction measures : first steps towards a normative framework
title_sort	selecting appropriate customer satisfaction measures : first steps towards a normative framework
publishDate	2018
url	http://scholarbank.nus.edu.sg/handle/10635/140121
_version_	1681097945462603776

Selecting appropriate customer satisfaction measures : first steps towards a normative framework

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