Should a firm with a reputation for outstanding service quality offer a service guarantee
Research Paper Series (National University of Singapore. Faculty of Business Administration); 1999-026
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| Format: | Working Paper/Technical Report |
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2018
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| Online Access: | http://scholarbank.nus.edu.sg/handle/10635/140303 |
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sg-nus-scholar.10635-1403032019-04-23T08:58:20Z Should a firm with a reputation for outstanding service quality offer a service guarantee Wirtz, Jochen Kum, Doreen Lee, Khai Sheang MARKETING Research Paper Series (National University of Singapore. Faculty of Business Administration); 1999-026 1-15 2018-04-19T03:34:42Z 2018-04-19T03:34:42Z 1999-04 Working Paper/Technical Report Wirtz, Jochen, Kum, Doreen, Lee, Khai Sheang (1999-04). Should a firm with a reputation for outstanding service quality offer a service guarantee. Research Paper Series (National University of Singapore. Faculty of Business Administration); 1999-026 : 1-15. ScholarBank@NUS Repository. http://scholarbank.nus.edu.sg/handle/10635/140303 Research Paper Series; 1999-026 |
| institution |
National University of Singapore |
| building |
NUS Library |
| country |
Singapore |
| collection |
ScholarBank@NUS |
| description |
Research Paper Series (National University of Singapore. Faculty of Business Administration); 1999-026 |
| author2 |
MARKETING |
| author_facet |
MARKETING Wirtz, Jochen Kum, Doreen Lee, Khai Sheang |
| format |
Working Paper/Technical Report |
| author |
Wirtz, Jochen Kum, Doreen Lee, Khai Sheang |
| spellingShingle |
Wirtz, Jochen Kum, Doreen Lee, Khai Sheang Should a firm with a reputation for outstanding service quality offer a service guarantee |
| author_sort |
Wirtz, Jochen |
| title |
Should a firm with a reputation for outstanding service quality offer a service guarantee |
| title_short |
Should a firm with a reputation for outstanding service quality offer a service guarantee |
| title_full |
Should a firm with a reputation for outstanding service quality offer a service guarantee |
| title_fullStr |
Should a firm with a reputation for outstanding service quality offer a service guarantee |
| title_full_unstemmed |
Should a firm with a reputation for outstanding service quality offer a service guarantee |
| title_sort |
should a firm with a reputation for outstanding service quality offer a service guarantee |
| publishDate |
2018 |
| url |
http://scholarbank.nus.edu.sg/handle/10635/140303 |
| _version_ |
1681097964071682048 |