The interrelationships between product quality and service quality: An exploratory study in furniture industry

The interrelationships between product quality and service quality: An exploratory study in furniture industry

Master's

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Bibliographic Details
Main Author: REN YU
Other Authors: INDUSTRIAL & SYSTEMS ENGINEERING
Format: Theses and Dissertations
Language:English
Published: 2010
Subjects:
Product Quality, Service Quality, Behavioral Intention, Relative Importance, Interrelationships, Encounter Stages
Online Access:http://scholarbank.nus.edu.sg/handle/10635/15204
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Institution: National University of Singapore
Language: English

Internet

http://scholarbank.nus.edu.sg/handle/10635/15204

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