The interrelationships between product quality and service quality: An exploratory study in furniture industry

• Main Author: REN YU
• Other Authors: INDUSTRIAL & SYSTEMS ENGINEERING
• Format: Theses and Dissertations
• Language: English
• Published: 2010
• Subjects: Product Quality, Service Quality, Behavioral Intention, Relative Importance, Interrelationships, Encounter Stages
• Online Access: http://scholarbank.nus.edu.sg/handle/10635/15204
• Institution: National University of Singapore

Master's