Customer delight and outrage: Conceptualization, measurement, and application

Master's

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Bibliographic Details
Main Author:	LIU WENJING
Other Authors:	MARKETING
Format:	Theses and Dissertations
Language:	English
Published:	2019
Subjects:	customer delight, outrage, satisfaction, measurement, scale
Online Access:	https://scholarbank.nus.edu.sg/handle/10635/161011
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Institution:	National University of Singapore
Language:	English

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spelling	sg-nus-scholar.10635-1610112024-10-27T02:50:45Z Customer delight and outrage: Conceptualization, measurement, and application LIU WENJING MARKETING KEH HEAN TAT LEE YIH HWAI customer delight, outrage, satisfaction, measurement, scale Master's MASTER OF SCIENCE (MANAGEMENT) 2019-10-31T18:03:16Z 2019-10-31T18:03:16Z 2004-04-14 Thesis LIU WENJING (2004-04-14). Customer delight and outrage: Conceptualization, measurement, and application. ScholarBank@NUS Repository. https://scholarbank.nus.edu.sg/handle/10635/161011 en
institution	National University of Singapore
building	NUS Library
continent	Asia
country	Singapore Singapore
content_provider	NUS Library
collection	ScholarBank@NUS
language	English
topic	customer delight, outrage, satisfaction, measurement, scale
spellingShingle	customer delight, outrage, satisfaction, measurement, scale LIU WENJING Customer delight and outrage: Conceptualization, measurement, and application
description	Master's
author2	MARKETING
author_facet	MARKETING LIU WENJING
format	Theses and Dissertations
author	LIU WENJING
author_sort	LIU WENJING
title	Customer delight and outrage: Conceptualization, measurement, and application
title_short	Customer delight and outrage: Conceptualization, measurement, and application
title_full	Customer delight and outrage: Conceptualization, measurement, and application
title_fullStr	Customer delight and outrage: Conceptualization, measurement, and application
title_full_unstemmed	Customer delight and outrage: Conceptualization, measurement, and application
title_sort	customer delight and outrage: conceptualization, measurement, and application
publishDate	2019
url	https://scholarbank.nus.edu.sg/handle/10635/161011
_version_	1821206388072775680

Customer delight and outrage: Conceptualization, measurement, and application

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