Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers

Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers

10.1177/1094670520933683

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Bibliographic Details
Main Authors: Nazifi, Amin, Gelbrich, Katja, Grégoire, Y., Koch, Sebastian, El-Manstrly, Dahlia, Wirtz, Jochen
Other Authors: MARKETING
Format: Article
Published: SAGE Publications Inc. 2022
Subjects:
firm profitability
flight overbooking
offloading
proactivity
service recovery
Online Access:https://scholarbank.nus.edu.sg/handle/10635/232935
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Institution: National University of Singapore
id sg-nus-scholar.10635-232935
record_format dspace
spelling sg-nus-scholar.10635-2329352024-04-17T02:01:03Z Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers Nazifi, Amin Gelbrich, Katja Grégoire, Y. Koch, Sebastian El-Manstrly, Dahlia Wirtz, Jochen MARKETING firm profitability flight overbooking offloading proactivity service recovery 10.1177/1094670520933683 Journal of Service Research 24 2 206-225 2022-10-13T01:19:46Z 2022-10-13T01:19:46Z 2020-06-19 Article Nazifi, Amin, Gelbrich, Katja, Grégoire, Y., Koch, Sebastian, El-Manstrly, Dahlia, Wirtz, Jochen (2020-06-19). Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers. Journal of Service Research 24 (2) : 206-225. ScholarBank@NUS Repository. https://doi.org/10.1177/1094670520933683 1094-6705 https://scholarbank.nus.edu.sg/handle/10635/232935 Attribution 4.0 International https://creativecommons.org/licenses/by/4.0/ SAGE Publications Inc. Scopus OA2021
institution National University of Singapore
building NUS Library
continent Asia
country Singapore
Singapore
content_provider NUS Library
collection ScholarBank@NUS
topic firm profitability
flight overbooking
offloading
proactivity
service recovery
spellingShingle firm profitability
flight overbooking
offloading
proactivity
service recovery
Nazifi, Amin
Gelbrich, Katja
Grégoire, Y.
Koch, Sebastian
El-Manstrly, Dahlia
Wirtz, Jochen
Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers
description 10.1177/1094670520933683
author2 MARKETING
author_facet MARKETING
Nazifi, Amin
Gelbrich, Katja
Grégoire, Y.
Koch, Sebastian
El-Manstrly, Dahlia
Wirtz, Jochen
format Article
author Nazifi, Amin
Gelbrich, Katja
Grégoire, Y.
Koch, Sebastian
El-Manstrly, Dahlia
Wirtz, Jochen
author_sort Nazifi, Amin
title Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers
title_short Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers
title_full Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers
title_fullStr Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers
title_full_unstemmed Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers
title_sort proactive handling of flight overbooking: how to reduce negative ewom and the costs of bumping customers
publisher SAGE Publications Inc.
publishDate 2022
url https://scholarbank.nus.edu.sg/handle/10635/232935
_version_ 1800915644434087936

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