Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers
10.1177/1094670520933683
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| Main Authors: | , , , , , |
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| Other Authors: | |
| Format: | Article |
| Published: |
SAGE Publications Inc.
2022
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| Subjects: | |
| Online Access: | https://scholarbank.nus.edu.sg/handle/10635/232935 |
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| Institution: | National University of Singapore |