Artificial intelligence empowered conversational agents: A systematic literature review and research agenda

Artificial intelligence empowered conversational agents: A systematic literature review and research agenda

10.1016/j.jbusres.2023.113838

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Bibliographic Details
Main Authors: Mariani, Marcello M, Hashemi, Novin, Wirtz, Jochen
Other Authors: DEAN'S OFFICE (BIZ)
Format: Review
Language:English
Published: ELSEVIER SCIENCE INC 2023
Subjects:
Social Sciences
Business
Business & Economics
Artificial intelligence
Conversational agents
Systematic literature review
Bibliometric analysis
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CUSTOMER EXPERIENCE
BRAND ENGAGEMENT
SELF-DISCLOSURE
CHATBOT USAGE
HEALTH
ALEXA
INTENTION
ADVICE
IMPACT
Online Access:https://scholarbank.nus.edu.sg/handle/10635/245199
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Institution: National University of Singapore
Language: English

Internet

https://scholarbank.nus.edu.sg/handle/10635/245199

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