Artificial intelligence empowered conversational agents: A systematic literature review and research agenda

10.1016/j.jbusres.2023.113838

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Bibliographic Details
Main Authors:	Mariani, Marcello M, Hashemi, Novin, Wirtz, Jochen
Other Authors:	DEAN'S OFFICE (BIZ)
Format:	Review
Language:	English
Published:	ELSEVIER SCIENCE INC 2023
Subjects:	Social Sciences Business Business & Economics Artificial intelligence Conversational agents Systematic literature review Bibliometric analysis VOICE ASSISTANTS CUSTOMER EXPERIENCE BRAND ENGAGEMENT SELF-DISCLOSURE CHATBOT USAGE HEALTH ALEXA INTENTION ADVICE IMPACT
Online Access:	https://scholarbank.nus.edu.sg/handle/10635/245199
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Institution:	National University of Singapore
Language:	English

id	sg-nus-scholar.10635-245199
record_format	dspace
spelling	sg-nus-scholar.10635-2451992024-11-12T01:08:14Z Artificial intelligence empowered conversational agents: A systematic literature review and research agenda Mariani, Marcello M Hashemi, Novin Wirtz, Jochen DEAN'S OFFICE (BIZ) Prof Jochen Wirtz Social Sciences Business Business & Economics Artificial intelligence Conversational agents Systematic literature review Bibliometric analysis VOICE ASSISTANTS CUSTOMER EXPERIENCE BRAND ENGAGEMENT SELF-DISCLOSURE CHATBOT USAGE HEALTH ALEXA INTENTION ADVICE IMPACT 10.1016/j.jbusres.2023.113838 JOURNAL OF BUSINESS RESEARCH 161 2023-10-09T04:42:28Z 2023-10-09T04:42:28Z 2023-06 2023-10-08T16:50:15Z Review Mariani, Marcello M, Hashemi, Novin, Wirtz, Jochen (2023-06). Artificial intelligence empowered conversational agents: A systematic literature review and research agenda. JOURNAL OF BUSINESS RESEARCH 161. ScholarBank@NUS Repository. https://doi.org/10.1016/j.jbusres.2023.113838 0148-2963 1873-7978 https://scholarbank.nus.edu.sg/handle/10635/245199 en ELSEVIER SCIENCE INC Elements
institution	National University of Singapore
building	NUS Library
continent	Asia
country	Singapore Singapore
content_provider	NUS Library
collection	ScholarBank@NUS
language	English
topic	Social Sciences Business Business & Economics Artificial intelligence Conversational agents Systematic literature review Bibliometric analysis VOICE ASSISTANTS CUSTOMER EXPERIENCE BRAND ENGAGEMENT SELF-DISCLOSURE CHATBOT USAGE HEALTH ALEXA INTENTION ADVICE IMPACT
spellingShingle	Social Sciences Business Business & Economics Artificial intelligence Conversational agents Systematic literature review Bibliometric analysis VOICE ASSISTANTS CUSTOMER EXPERIENCE BRAND ENGAGEMENT SELF-DISCLOSURE CHATBOT USAGE HEALTH ALEXA INTENTION ADVICE IMPACT Mariani, Marcello M Hashemi, Novin Wirtz, Jochen Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
description	10.1016/j.jbusres.2023.113838
author2	DEAN'S OFFICE (BIZ)
author_facet	DEAN'S OFFICE (BIZ) Mariani, Marcello M Hashemi, Novin Wirtz, Jochen
format	Review
author	Mariani, Marcello M Hashemi, Novin Wirtz, Jochen
author_sort	Mariani, Marcello M
title	Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
title_short	Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
title_full	Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
title_fullStr	Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
title_full_unstemmed	Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
title_sort	artificial intelligence empowered conversational agents: a systematic literature review and research agenda
publisher	ELSEVIER SCIENCE INC
publishDate	2023
url	https://scholarbank.nus.edu.sg/handle/10635/245199
_version_	1821198776457494528

Artificial intelligence empowered conversational agents: A systematic literature review and research agenda

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