Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore
10.1016/j.dss.2006.01.007
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sg-nus-scholar.10635-429932024-11-14T00:27:16Z Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore Teo, T.S.H. Devadoss, P. Pan, S.L. DECISION SCIENCES INFORMATION SYSTEMS Case study CRM Holistic framework Perspectives of CRM 10.1016/j.dss.2006.01.007 Decision Support Systems 42 3 1613-1627 DSSYD 2013-07-23T09:16:34Z 2013-07-23T09:16:34Z 2006 Article Teo, T.S.H., Devadoss, P., Pan, S.L. (2006). Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore. Decision Support Systems 42 (3) : 1613-1627. ScholarBank@NUS Repository. https://doi.org/10.1016/j.dss.2006.01.007 01679236 http://scholarbank.nus.edu.sg/handle/10635/42993 000242306600025 Scopus |
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National University of Singapore |
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NUS Library |
| continent |
Asia |
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Singapore Singapore |
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NUS Library |
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ScholarBank@NUS |
| topic |
Case study CRM Holistic framework Perspectives of CRM |
| spellingShingle |
Case study CRM Holistic framework Perspectives of CRM Teo, T.S.H. Devadoss, P. Pan, S.L. Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore |
| description |
10.1016/j.dss.2006.01.007 |
| author2 |
DECISION SCIENCES |
| author_facet |
DECISION SCIENCES Teo, T.S.H. Devadoss, P. Pan, S.L. |
| format |
Article |
| author |
Teo, T.S.H. Devadoss, P. Pan, S.L. |
| author_sort |
Teo, T.S.H. |
| title |
Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore |
| title_short |
Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore |
| title_full |
Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore |
| title_fullStr |
Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore |
| title_full_unstemmed |
Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore |
| title_sort |
towards a holistic perspective of customer relationship management (crm) implementation: a case study of the housing and development board, singapore |
| publishDate |
2013 |
| url |
http://scholarbank.nus.edu.sg/handle/10635/42993 |
| _version_ |
1821194531267149824 |