The Effect of Perceived Control on Consumer Responses to Service Encounter Pace: A Revenue Management Perspective

10.1177/1938965512460343

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Bibliographic Details
Main Authors:	Noone, B.M., Wirtz, J., Kimes, S.E.
Other Authors:	MARKETING
Format:	Article
Published:	2013
Subjects:	customer satisfaction perceived control revenue management service encounter pace service stages
Online Access:	http://scholarbank.nus.edu.sg/handle/10635/43900
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Institution:	National University of Singapore

id	sg-nus-scholar.10635-43900
record_format	dspace
spelling	sg-nus-scholar.10635-439002024-11-12T01:08:21Z The Effect of Perceived Control on Consumer Responses to Service Encounter Pace: A Revenue Management Perspective Noone, B.M. Wirtz, J. Kimes, S.E. MARKETING customer satisfaction perceived control revenue management service encounter pace service stages 10.1177/1938965512460343 Cornell Hospitality Quarterly 53 4 295-307 2013-10-09T02:48:09Z 2013-10-09T02:48:09Z 2012 Article Noone, B.M., Wirtz, J., Kimes, S.E. (2012). The Effect of Perceived Control on Consumer Responses to Service Encounter Pace: A Revenue Management Perspective. Cornell Hospitality Quarterly 53 (4) : 295-307. ScholarBank@NUS Repository. https://doi.org/10.1177/1938965512460343 19389655 http://scholarbank.nus.edu.sg/handle/10635/43900 000310018900006 Scopus
institution	National University of Singapore
building	NUS Library
continent	Asia
country	Singapore Singapore
content_provider	NUS Library
collection	ScholarBank@NUS
topic	customer satisfaction perceived control revenue management service encounter pace service stages
spellingShingle	customer satisfaction perceived control revenue management service encounter pace service stages Noone, B.M. Wirtz, J. Kimes, S.E. The Effect of Perceived Control on Consumer Responses to Service Encounter Pace: A Revenue Management Perspective
description	10.1177/1938965512460343
author2	MARKETING
author_facet	MARKETING Noone, B.M. Wirtz, J. Kimes, S.E.
format	Article
author	Noone, B.M. Wirtz, J. Kimes, S.E.
author_sort	Noone, B.M.
title	The Effect of Perceived Control on Consumer Responses to Service Encounter Pace: A Revenue Management Perspective
title_short	The Effect of Perceived Control on Consumer Responses to Service Encounter Pace: A Revenue Management Perspective
title_full	The Effect of Perceived Control on Consumer Responses to Service Encounter Pace: A Revenue Management Perspective
title_fullStr	The Effect of Perceived Control on Consumer Responses to Service Encounter Pace: A Revenue Management Perspective
title_full_unstemmed	The Effect of Perceived Control on Consumer Responses to Service Encounter Pace: A Revenue Management Perspective
title_sort	effect of perceived control on consumer responses to service encounter pace: a revenue management perspective
publishDate	2013
url	http://scholarbank.nus.edu.sg/handle/10635/43900
_version_	1821212300579700736

The Effect of Perceived Control on Consumer Responses to Service Encounter Pace: A Revenue Management Perspective

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