Managing human resources for service excellence and cost effectiveness at Singapore Airlines

Managing human resources for service excellence and cost effectiveness at Singapore Airlines

10.1108/09604520810842812

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Bibliographic Details
Main Authors: Wirtz, J., Heracleous, L., Pangarkar, N.
Other Authors: MARKETING
Format: Article
Published: 2013
Subjects:
Airlines
Empowerment
Selection
Service levels
Strategic alignment
Training
Online Access:http://scholarbank.nus.edu.sg/handle/10635/43925
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Institution: National University of Singapore
id sg-nus-scholar.10635-43925
record_format dspace
spelling sg-nus-scholar.10635-439252024-11-12T01:08:23Z Managing human resources for service excellence and cost effectiveness at Singapore Airlines Wirtz, J. Heracleous, L. Pangarkar, N. MARKETING BUSINESS POLICY Airlines Empowerment Selection Service levels Strategic alignment Training 10.1108/09604520810842812 Managing Service Quality 18 1 4-19 2013-10-09T03:00:53Z 2013-10-09T03:00:53Z 2008 Article Wirtz, J.,Heracleous, L.,Pangarkar, N. (2008). Managing human resources for service excellence and cost effectiveness at Singapore Airlines. Managing Service Quality 18 (1) : 4-19. ScholarBank@NUS Repository. <a href="https://doi.org/10.1108/09604520810842812" target="_blank">https://doi.org/10.1108/09604520810842812</a> 09604529 http://scholarbank.nus.edu.sg/handle/10635/43925 NOT_IN_WOS Scopus
institution National University of Singapore
building NUS Library
continent Asia
country Singapore
Singapore
content_provider NUS Library
collection ScholarBank@NUS
topic Airlines
Empowerment
Selection
Service levels
Strategic alignment
Training
spellingShingle Airlines
Empowerment
Selection
Service levels
Strategic alignment
Training
Wirtz, J.
Heracleous, L.
Pangarkar, N.
Managing human resources for service excellence and cost effectiveness at Singapore Airlines
description 10.1108/09604520810842812
author2 MARKETING
author_facet MARKETING
Wirtz, J.
Heracleous, L.
Pangarkar, N.
format Article
author Wirtz, J.
Heracleous, L.
Pangarkar, N.
author_sort Wirtz, J.
title Managing human resources for service excellence and cost effectiveness at Singapore Airlines
title_short Managing human resources for service excellence and cost effectiveness at Singapore Airlines
title_full Managing human resources for service excellence and cost effectiveness at Singapore Airlines
title_fullStr Managing human resources for service excellence and cost effectiveness at Singapore Airlines
title_full_unstemmed Managing human resources for service excellence and cost effectiveness at Singapore Airlines
title_sort managing human resources for service excellence and cost effectiveness at singapore airlines
publishDate 2013
url http://scholarbank.nus.edu.sg/handle/10635/43925
_version_ 1821221572142170112

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