Managing human resources for service excellence and cost effectiveness at Singapore Airlines

Managing human resources for service excellence and cost effectiveness at Singapore Airlines

10.1108/09604520810842812

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Bibliographic Details
Main Authors: Wirtz, J., Heracleous, L., Pangarkar, N.
Other Authors: BUSINESS POLICY
Format: Article
Published: 2013
Subjects:
Airlines
Empowerment
Selection
Service levels
Strategic alignment
Training
Online Access:http://scholarbank.nus.edu.sg/handle/10635/43925
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Institution: National University of Singapore
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