Service performance analysis and improvement for a ticket queue with balking customers

Service performance analysis and improvement for a ticket queue with balking customers

10.1287/mnsc.1060.0660

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Bibliographic Details
Main Authors: Xu, S.H., Gao, L., Ou, J.
Other Authors: DECISION SCIENCES
Format: Article
Published: 2013
Subjects:
Heuristics
Markov queues
Quasi-birth-and-death processes
Service improvement
Service systems
Ticket queue
Online Access:http://scholarbank.nus.edu.sg/handle/10635/43950
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Institution: National University of Singapore

Internet

http://scholarbank.nus.edu.sg/handle/10635/43950

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