Service performance analysis and improvement for a ticket queue with balking customers

Service performance analysis and improvement for a ticket queue with balking customers

10.1287/mnsc.1060.0660

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Bibliographic Details
Main Authors: Xu, S.H., Gao, L., Ou, J.
Other Authors: DECISION SCIENCES
Format: Article
Published: 2013
Subjects:
Heuristics
Markov queues
Quasi-birth-and-death processes
Service improvement
Service systems
Ticket queue
Online Access:http://scholarbank.nus.edu.sg/handle/10635/43950
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Institution: National University of Singapore
id sg-nus-scholar.10635-43950
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spelling sg-nus-scholar.10635-439502023-10-30T22:24:42Z Service performance analysis and improvement for a ticket queue with balking customers Xu, S.H. Gao, L. Ou, J. DECISION SCIENCES Heuristics Markov queues Quasi-birth-and-death processes Service improvement Service systems Ticket queue 10.1287/mnsc.1060.0660 Management Science 53 6 971-990 MSCIA 2013-10-09T03:23:01Z 2013-10-09T03:23:01Z 2007 Article Xu, S.H., Gao, L., Ou, J. (2007). Service performance analysis and improvement for a ticket queue with balking customers. Management Science 53 (6) : 971-990. ScholarBank@NUS Repository. https://doi.org/10.1287/mnsc.1060.0660 00251909 http://scholarbank.nus.edu.sg/handle/10635/43950 000248745200009 Scopus
institution National University of Singapore
building NUS Library
continent Asia
country Singapore
Singapore
content_provider NUS Library
collection ScholarBank@NUS
topic Heuristics
Markov queues
Quasi-birth-and-death processes
Service improvement
Service systems
Ticket queue
spellingShingle Heuristics
Markov queues
Quasi-birth-and-death processes
Service improvement
Service systems
Ticket queue
Xu, S.H.
Gao, L.
Ou, J.
Service performance analysis and improvement for a ticket queue with balking customers
description 10.1287/mnsc.1060.0660
author2 DECISION SCIENCES
author_facet DECISION SCIENCES
Xu, S.H.
Gao, L.
Ou, J.
format Article
author Xu, S.H.
Gao, L.
Ou, J.
author_sort Xu, S.H.
title Service performance analysis and improvement for a ticket queue with balking customers
title_short Service performance analysis and improvement for a ticket queue with balking customers
title_full Service performance analysis and improvement for a ticket queue with balking customers
title_fullStr Service performance analysis and improvement for a ticket queue with balking customers
title_full_unstemmed Service performance analysis and improvement for a ticket queue with balking customers
title_sort service performance analysis and improvement for a ticket queue with balking customers
publishDate 2013
url http://scholarbank.nus.edu.sg/handle/10635/43950
_version_ 1781411241328115712

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